Customer Service & Risk Management Officer


Job Term : Full Time
Salary : Salary up to $USD500
Number of Hiring : 05
Industry : Golden FX Link Capital Co., LTD
Location : Phnom Penh
Closing Date : 31st July 2018

Job Description

Duties and Main Responsibilities

  • Maintain a high standard of customer service and react positively to customer requests.
  • Utilize effective communication approach to convey characteristic of proprietary trading platform and Forex market to prospect clients.
  • Build and maintain client database and filing system.
  • Process clients’ account applications and documents.
  • Liaise and maintain excellent relations with different parties to ensure performance and service level meet with company’s standard.
  • Explain client about company profile, products, service and MT4 platform.
  • Support Sale Department and clients to fill forms and applying online application.
  • Cooperate with Sale Department to process new account opening for clients.
  • Verify clients’ enquiry with supporting documents, Matrix system and MT4 manager.
  • Call confirmation with clients for account opening, change information, withdrawal big amount and change new password.
  • Back up clients’ enquiry in Account Opening Record.
  • Filling client agreement both soft and hard copies.
  • Check online deposit and withdrawal requests.
  • Process deposit and withdrawal request with related departments.
  • Prepare daily and monthly reports of deposit and withdrawal.
  • Filling supporting documents of deposit.
  • Processing change information for clients
  • Solve customers’ requests and complaints timely via LiveChat, Email and Phone.
  • Observe system problems and clients’ feedback then prepare report for manager.

Job Requirements

Job Requirement:

  • Higher Diploma Holder in and discipline, preferably in finance or business administration is advantage.
  • Under or fresh graduates will also be considered.
  • Strong interest in the financial field, aggressive, goal-oriented and can work independently;
  • Strong enthusiasm, self-motivated, well organized, solution-oriented mindset and adaptable to change;
  • Excellent interpersonal skills, communication and presentation skills; and a professional telephone manner are essential;
  • Good knowledge of investment, Forex Exchange, Gold and Structure investment products.
  • Working knowledge of Microsoft Office and foreign exchange trading platforms;
  • Fluency in English; proficiency in Cantonese or Mandarin is an advantage.

How To Apply

Interested candidates may submit your CV and cover letter attached with recent photo, certificates, and any other related documents to the below email address or contact us via the phone number provided below. Note: Only shortlisted candidates will be invited for the interview. Email: hr@goldenfxlink.com Tel: 092 615 337/ 093 805 238/023 22 6666



CV Registration




HR INFORMATION

  • Unit 505, 5/F Golden Tower, Street 215, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia
  • 023 226 666
  • hr@goldenfxlink.com